Yesterday, our media hosting company ran into some pretty serious delivery problems. It looks like the issue has been cleaned up, but we’re still seeing residual problems. If it happens, report it.
Speaking of that, this seems like a good time to introduce our new community-supported customer service site we’ve recently deployed. You’ll find it here:
Got a problem with an episode? Have a question about how something works? Or do you just need to get in touch with someone for a little help? Use the above link. We’ve added it to the bottom of each page for easy access. Log in, list out your problem, and we’ll get back to your quickly. The best part? The answer to the problem is right there for all to see, so the next person having the issue can skip the process.
Even better? You can help answer questions if you like. It’s community powered, and many of you are long time users of the site. You’ve probably encountered the issues being raised and may be able to jump in before an “official” response can be created. So help us out!